+44 (0)28 9262 0510 info@mercurysecurity.biz

Frequently Asked Questions

I have security employed at my locations 24/7 x 365 days per year can you come along and look at my security needs and save costs?

Yes we will conduct a full survey and discuss your security needs with you, its quite possible that we will be able to give you an integrated solution that combines technology and physical guarding. For some clients we removed their night security and replaced it with remotely managed CCTVand alarm monitoring for Fire and Intruder. In some locations this solution saved our clients in excess of 30k per annum.

Can you provide me with a Keyholding and response service to my premises out of hours that ensures that the RISK is removed from my staff?

For many of our clients we provide a cost effective and bespoke solution that takes care of their Keyholding and response and completely removes the need for their staff to respond and face great risk. Our Keyholding is managed from within our ARC/RVRC monitoring centre and our highly accredited Mercury mobile division respond to your alarm activations 24/7 x 365 days per year.

Can you monitor my Fire and Intruder alarms along with my CCTV that consist of Static and PTZ cameras?

We have a monitoring centre that is NSI Gold accredited for to monitor CCTV and alarms that include Fire, Intruder, Temperature, Medical alarms, Lone Worker and many more. By placing your monitoring requirements with our NSI Gold monitoring centre audited and accredited by The National Security Inspectorate the specialist approvals and certification body that audits companies providing home security, business security and fire safety services. This ensures that the contractor you have selected works to the highest recognized industry standards as demanded by the Police, Fire and Rescue Services and insurance industry.

Is Mercury Security an approved ARC/RVRC for all types of alarms and CCTV monitoring?

The Mercury ARC/RVRC is fully accredited and has been awarded the NSI Gold medal for Intruder and Fire monitoring as well as monitoring CCTV systems that include static and PTZ (Pan Tilt Zoom). We are also accredited by the SSAIB, approved by the SIA (Security Industry Authority) and we are members of the British Security Industry Association (BSIA).

Can you supply a tracking system that will allow me to know where my staff is during working hours?

Yes we have excellent tracking solutions that provides live web based fleet management and vehicle tracking, giving you around the clock visibility and control of your mobile workforce. The Key benefits complete real time control of your vehicle fleet, reduce operating costs, improve efficiency, enhance security and improve customer service

Can I visit the Mercury Alarm Receiving Centre to view your facilities?

Yes absolutely we encourage our valued customers to visit the Mercury ARC/RVRC monitoring Centre. During this visit it provides you with an opportunity to view our state of the art facilities and gives you the confidence to place your monitoring requirements with us.

If we appoint you to monitor our location are your controllers always watching it?

No, the majority of the CCTV systems we monitor are detector activated or are using the latest video analytics for positive detection. While the cameras may be recording daily, we only view images if movement onsite triggers an alarm. During your working hours when the system is unarmed our operators will not view any images. During our survey of your location prior to monitoring we will agree the times with you that you require live monitoring.

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